Based in Shamley Green this Customer Service Advisor role offers an excellent opportunity to join a well-established company specialising in façade support systems for prominent projects.
The organisation values dedicated and detail-oriented individuals who thrive in a busy B2B environment. Benefits include a supportive team, ongoing training, and a chance to grow within a reputable, innovative business that operates across both the commercial and residential refurbishment markets.
Key responsibilities:
- Process quotations, purchase orders, and manage delivery schedules efficiently.
- Keep accurate and up-to-date records of customer and supplier transactions.
- Raise purchase orders using Sage or similar ERP systems.
- Set up new product references, including pricing details on Sage and Excel.
- Maintain strong communication with customers and suppliers, addressing inquiries professionally.
- Assist with order tracking and provide timely updates to relevant stakeholders.
- Support the team with administrative tasks as needed to ensure smooth operations.
About you:
- Previous experience in a Customer Service Advisor or similar role, ideally within a B2B environment.
- Excellent IT skills, with particular expertise in Microsoft Office, especially Excel.
- Familiarity with Sage or comparable ERP software would be advantageous.
- Strong interpersonal and communication skills, both written and spoken.
- Attention to detail and accuracy in record-keeping and data entry.
- Ability to prioritise workload effectively in a fast-paced environment.
- Confident manner with a proactive approach to problem-solving and customer engagement.
What’s on offer:
- Competitive salary, commensurate with experience.
- Full-time permanent position with a supportive work environment.
- Opportunities for career development within a growing organisation.
- Standard working hours, with a focus on work-life balance.
- Ongoing training and support to enhance your skills.