This is an exciting opportunity to lead a dedicated housing services team within a reputable organisation committed to providing high-quality support and accommodation solutions. The role offers a chance to make a meaningful impact in the community while enjoying a supportive work environment coupled with excellent development opportunities. It is ideal for a proactive and experienced professional passionate about housing and social support.
Key responsibilities:
- Lead and manage the housing services team to deliver exceptional customer care and support aligned with organisational goals.
- Oversee the day-to-day operations of housing schemes, ensuring compliance with all relevant regulations and standards.
- Develop and implement strategies to improve service delivery and tenant satisfaction.
- Build strong relationships with partner agencies, local authorities, and community organisations.
- Monitor service performance through data analysis and feedback to inform continuous improvement initiatives.
- Manage budgets and resources effectively to ensure sustainability and efficiency.
- Support and develop staff through coaching, training, and professional development opportunities.
- Ensure accurate record-keeping and adherence to organisational policies and procedures.
About you:
- Proven experience in housing management, social care, or related roles, with a strong understanding of social housing regulations.
- Excellent leadership and team management skills, with the ability to motivate and develop staff.
- Strong communication and interpersonal skills to build partnerships and manage stakeholder expectations.
- Organisation and problem-solving abilities, with a focus on delivering consistent high-quality service.
- Committed to inclusion, diversity, and making a positive difference in the community.
- A proactive approach with a solution-oriented mindset and attention to detail.
- Experience with budget management and resource planning.
What’s on offer:
- Benefits including pension scheme, healthcare options, and generous holiday allowance.
- Full-time permanent position, with flexible working arrangements available.
- Ongoing professional development and career progression opportunities.