A fantastic opportunity for a dedicated IT Operations Manager to lead and optimise IT services within a reputable organisation.
This role offers a stimulating environment with a clear focus on delivering secure, reliable, and efficient technology operations.
Key responsibilities:
- Lead the day-to-day management of IT support partners, ensuring effective operation of infrastructure, systems, and networks.
- Oversee and coordinate Cyber Security measures, including monitoring and control of security tools and incident response.
- Manage and provide direction to the internal IT operations team, fostering a customer-focused support culture.
- Supervise deployment, maintenance, and monitoring of hardware, software, and network components to ensure high availability and resilience.
- Build strong relationships with internal stakeholders to understand business needs and align IT services accordingly.
- Maintain vendor relationships and oversee third-party service agreements, ensuring compliance and performance against SLAs.
- Develop and manage budgets for third-party support, procurement, and operational activities.
- Support IT project delivery with an emphasis on operational impact and sustainability.
- Coordinate onboarding processes for new starters, ensuring timely provisioning of equipment and support access.
- Monitor and manage IT support requests, ensuring prompt and effective resolution.
- Oversee lifecycle management for IT equipment and execute regular reviews of Active Directory and security controls.
- Implement operational controls for cyber security, including patch management, vulnerability remediation, and security monitoring.
- Coordinate responses to security incidents and contribute to ongoing security policy development.
- Ensure compliance with data protection standards and participate actively in Data Protection Steering meetings.
- Track and manage Data Protection requests and incidents, supporting organisation-wide compliance.
- Reporting to the CIO, providing leadership and oversight to the internal IT team and external partners.
- Make informed decisions regarding service priorities, incident escalations, and resource allocation.
About you:
- Proven experience in IT operations, infrastructure management, and service delivery within a complex or multi-site organisation.
- Strong knowledge of cyber security practices, identity/access management, endpoint protection, and incident response.
- Experience managing third-party vendors and ensuring contractual compliance and performance.
- Demonstrable leadership skills in developing and motivating IT support or operations teams.
- Solid understanding of data protection regulations and operational controls for compliance.
- Excellent organisational and planning capabilities, with the ability to manage multiple demands effectively.
- Exceptional stakeholder management and communication skills, translating technical information for non-technical audiences.
- Analytical approach, solution-oriented mindset, with a focus on continual service improvement and operational risk management.
What’s on offer:
- Salary in the range of £60,000 - £65,000
- Excellent benefits package including healthcare, pension, and more
- Standard working pattern with potential flexibility and hybrid working model
- Supportive environment committed to professional growth and ongoing development