Do you thrive in a busy environment where you are a central point of contact? A thriving company is seeking a dedicated Operations Coordinator to join their team. You will benefit from a supportive team-orientated environment, excellent training, and the chance to develop in a vital operational position.
- Act as a central contact point for customers and internal stakeholders, managing enquiries from initial contact through to planning and scheduling operations.
- Support customers by providing comprehensive assistance and coordinating operations efficiently.
- Assist in preparing quotations, bids, tenders, and proposals, maintaining accuracy and timeliness.
- Collaborate with the team on onboarding new customers and managing existing relationships to ensure high service standards.
- Manage and optimise internal workflow systems, aiming for continuous process improvements.
- Ensure all documentation and communications are accurate, up-to-date, and shared effectively with the relevant teams.
- Develop and distribute feedback surveys to clients, to support service improvements and wellbeing initiatives.
- Provide daily updates to the wider team, identifying potential issues early and assisting with problem-solving efforts.
- Liaise across departments, including senior management, technical teams, and finance, fostering collaborative working relationships.
- Oversee daily scheduling ensuring the efficient use of assets such as vehicles and equipment.
- Participate in the on-call rota, responding to requests during nights and weekends with professionalism and promptness.
- Support the head office operations and adhere to company policies while recommending improvements for efficiency.
- Handle sensitive information with confidentiality, following strict data protection protocols and non-disclosure agreements.
- Maintain flexibility to respond to the evolving needs of the organisation, supporting a positive and inclusive workplace culture.
About you:
- Proven experience in customer service, ideally with knowledge of operational roles or coordination.
- Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent verbal and written communication skills, demonstrating clarity and professionalism.
- Proficient in Microsoft Office applications; experience with CRM systems is advantageous.
- Detail-oriented with a proactive approach to problem solving and a focus on continuous improvement.
- A collaborative team player who fosters a positive working environment across departments.
- Reliable with a flexible attitude to meet the organisation’s changing priorities.
What’s on offer:
- Standard working hours of 37.5 hours per week
- Generous holiday entitlement of 25 days + Bank Holidays
- Free parking on site and complimentary tea & coffee facilities
- Relevant additional benefits supporting your wellbeing and professional development
- Supportive working environment with training and development opportunities