A fantastic opportunity has arisen for a dedicated Resident Service Associate to join a reputable property management organisation committed to exceptional resident experiences. The role offers a welcoming environment where teamwork and customer satisfaction are at the forefront, supported by competitive salary and ongoing development. This position is ideal for someone with administrative or coordination experience looking to make a positive impact within a dynamic community-focused organisation.
Key responsibilities:
- Provide exceptional front-line customer service through meet & greet, reception, parcel handling, inspections, viewings, and ad-hoc tasks.
- Coordinate seamless resident move-in and move-out processes, including property checks and documentation.
- Handle day-to-day resident inquiries and complaints, escalating as necessary to ensure quick, effective resolutions.
- Manage and oversee delivery of high-quality operational services such as amenity booking, maintenance scheduling, void management, and tenant engagement activities.
- Assist with the smooth running of the lettings process from offer through to move-in and settling of tenants.
- Book contractors, coordinate maintenance works, and raise works orders to ensure operational efficiency.
- Support the development and implementation of policies and procedures, keeping abreast of relevant health & safety legislation and industry standards.
- Organise and promote resident engagement events, utilising social media and other communication channels to maximise participation.
- Maintain accurate records, prepare reports, and support budget monitoring to ensure targets are met within allocated resources.
- Participate in site cleaning, building walks, and other ad-hoc tasks, including responding to out-of-hours emergency calls when needed.
- Represent the organisation professionally, actively contributing to the achievement of team objectives.
About you:
- Experience in administrative, coordinator, or customer-focused roles, preferably within property, hospitality, or tourism sectors.
- Knowledge of health & safety requirements relevant to property management and the ability to implement these standards effectively.
- Strong communication skills, with the confidence to liaise with residents, colleagues, and external partners.
- Ability to build positive relationships and work collaboratively within a team environment.
- Proactive, creative thinker with a positive attitude and resilience to handle challenges.
- Professional appearance with a customer-first approach, demonstrating warmth and approachability.
- Experience with target-driven work and familiarity with property or customer service qualifications are advantageous.
What’s on offer:
- Salary of £27,000 per annum.
- Full-time, permanent contract within a supportive, community-oriented organisation.
- Opportunities for ongoing training and professional development.
- A welcoming workplace that values teamwork, integrity, and exceptional service delivery.
- The chance to be part of a respected organisation committed to improving local communities and resident satisfaction.