This is a rewarding opportunity to join a dedicated team supporting the provision of affordable housing.
The role offers a supportive environment where you can develop your career in housing services, with opportunities for further study and professional growth. The position involves a mix of administrative, customer service and operational tasks, making it ideal for someone looking to make a meaningful contribution while building a broad skill set.
Key responsibilities:
- Act as a friendly first point of contact for residents via telephone, email, or in person, providing accurate and helpful information.
- Log customer enquiries, repairs, and concerns using internal systems; escalate issues where necessary.
- Coordinate resident engagement activities, surgeries, meetings, and events.
- Assist in arranging appointments such as tenancy visits, inspections, viewings, and sign-ups.
- Support tenancy management tasks including preparing welcome packs, documentation, and monitoring start and end of tenancies.
- Assist with advertising vacant properties, collating documentation, and updating relevant systems.
- Attend property viewings with residents and support them as they move into their new homes.
- Support the coordination of contractor appointments, property access, and follow-up on outstanding works.
- Conduct site inspections and report issues related to communal areas, fire safety, or property condition.
- Assist with record keeping, including tenancy details, inspections, and safeguarding concerns, ensuring compliance with procedures.
- Maintain shared inboxes, prepare reports, and support administrative tasks such as invoicing and budget management.
- Log safeguarding, ASB, welfare concerns, and escalate any safety or compliance matters to the HSM.
About you:
- Previous experience in a customer service or administrative role, ideally within community services.
- Knowledge of safeguarding or supporting vulnerable clients.
- Strong organisational skills with high attention to detail.
- Confident communicator, both verbally and in writing, with good IT literacy including Outlook, Word, and Excel.
- Ability to manage a diverse workload in a fast-paced environment while meeting deadlines.
- A full driving licence with access to a vehicle is essential.
- Proactive, personable, and committed to supporting residents and colleagues.
- Willingness to learn more about social housing, tenancy management, and safeguarding procedures.
What’s on offer:
- Competitive salary with annual reviews.
- Benefits supporting personal and professional development, including opportunities for further study.
- A supportive and friendly working environment dedicated to high-quality service.
- Permanent, full-time position.
- The opportunity to make a tangible difference within the community by supporting vulnerable residents and safeguarding their well-being.