We are recruiting a Permanent Resident Services Associate to join a reputable organisation dedicated to delivering high-quality residential care and management.
This vital front-of-house role offers a supportive working environment, competitive salary of £27,000, and opportunities to develop skills within the property and customer service sectors. The ideal candidate will thrive in a customer-focused setting, committed to providing excellent service and maintaining professional standards at all times.
Key responsibilities:
- Greet residents and visitors, managing front desk duties such as reception, parcel handling, and organising viewings.
- Ensure seamless move-in and move-out processes, including property inspections and handovers.
- Coordinate with contractors, maintenance teams, and other colleagues to support property management and deliver high-quality amenities.
- Handle daily resident enquiries and manage complaints effectively, escalating issues as necessary to ensure satisfaction.
- Assist in the organisation and promotion of resident events and activities to encourage community engagement.
- Manage bookings for communal spaces and oversee the upkeep of amenities in accordance with health and safety standards.
- Prepare reports such as shift handovers, monitor resident feedback, and support the preparation of the department’s budget.
- Contribute to implementing policies, health & safety regulations, and company procedures, ensuring compliance across all activities.
- Respond to out-of-hours emergencies and perform building walks, maintaining a clean, safe, and welcoming environment.
About you:
- Previous experience in customer service roles within facilities management, hospitality, or property management sectors.
- Strong communication skills, both written and verbal, with a friendly, professional approach.
- Well-organised, adaptable, and capable of managing multiple tasks with a positive attitude.
- Enthusiastic about delivering exceptional customer experiences and building positive relationships.
- Previous experience working as part of a team, with a proactive and solution-oriented mindset.
- Comfortable with using software applications to support administrative duties and report writing.
- Goal-focused, resilient, and eager to contribute to company objectives with a warm and professional demeanour.
What’s on offer:
- Annual salary of £27,000
- Supportive and friendly working environment within a well-established organisation.
- Opportunity for professional development within a customer-focused property management setting.
- Full-time permanent role with regular hours designed to support work-life balance.
- Comprehensive training and ongoing support to help you succeed in your role.