A dynamic and supportive organisation specialising in security and rescue services is seeking a dedicated Operations Coordinator to join their team. This pivotal role offers the opportunity to work within a professional setting that values commitment, teamwork, and continuous improvement. Benefits include holiday entitlement, free parking and refreshments and providing a rewarding environment where experience and proactive support are highly valued.
Key responsibilities:
- Provide comprehensive administrative support to the rescue team, ensuring accuracy and efficiency in all tasks.
- Act as a central contact for customer and team enquiries, managing queries from initial contact through to resolution, including logging, tracking, and escalating as necessary.
- Assist in the preparation of quotations, bids, tenders, and proposals for operational projects.
- Support onboarding processes for new customers and maintain ongoing management of existing client relationships.
- Manage and improve internal workflow systems, implementing system enhancements where needed.
- Compile, update, and communicate relevant documentation promptly to all team members.
- Develop and distribute feedback surveys to clients and technicians to foster continuous service improvement and staff wellbeing.
- Maintain daily communication with the wider team, flag potential issues early, and contribute to problem-solving initiatives.
- Coordinate with various departments including senior leadership, technical teams, and finance to ensure smooth operation.
- Maintain secure records of technician qualifications and critical documentation.
- Oversee scheduling and resource allocation, optimising vehicle and equipment usage.
- Participate in on-call rota, responding to emergency customer requests during designated hours.
- Support the running of head office operations and adhere to company policies, offering suggestions for improvements.
- Handle sensitive information confidentially, with adherence to non-disclosure requirements.
- Contribute to fostering a fair, respectful, and inclusive workplace environment.
About you:
- Proven experience in an administrative or operations support role.
- Strong organisational skills with the ability to multitask effectively under pressure.
- Excellent communication skills, both written and verbal, with a friendly and professional manner.
- Proficiency in Microsoft Office applications; experience with CRM systems is advantageous.
- Attention to detail with a proactive approach to identifying and resolving issues.
- Ability to work collaboratively across various departments and with different teams.
- Flexible, adaptable attitude to meet changing organisational needs.
What’s on offer:
- A competitive salary aligned with experience, plus 25 days holiday plus Bank Holidays.
- Hours: 37.5 per week with a flexible approach to meet operational demands.
- Additional benefits including free parking, complimentary tea and coffee, and holiday entitlement.
- The chance to work within a reputable organisation committed to safety, integrity, and team support.
Job Ref: 3144