A dynamic organisation is seeking a dedicated Commercial Operations Coordinator to join their operations team. This pivotal role offers a combination of administrative excellence and commercial insight, supporting business growth through effective data management, research, and reporting.
Key responsibilities:
- Manage customer data and research opportunities to support business development activities.
- Take ownership of the company's CRM system, ensuring all customer and prospect information is accurate and up to date.
- Analyse commercial data, track customer interactions, quotations, opportunities, and engagement metrics to generate meaningful insights.
- Develop and maintain regular commercial reports and dashboards, providing insights on pipeline activity, customer trends, and business performance.
- Undertake detailed market, customer, and competitor research, producing briefing packs and commercial intelligence.
- Support the development and nurturing of customer relationships, managing enquiries and ensuring excellent customer experience.
- Prepare commercial documentation including quotations, proposals, presentations, and tender support materials.
- Collaborate with teams across operations, technical, and finance departments to optimise information sharing and efficiency.
- Identify opportunities for system and process improvements to enhance data quality, reporting accuracy, and customer service.
- Maintain and update marketing and customer content, including website information, case studies, and commercial collateral.
- Support strategic decision making by leveraging data, research, and commercial insight to identify growth opportunities.
- Adhere to company core values, policies, and procedures and continuously seek improvements in role operations.
- Support the head office facilities and adapt to changing organisational needs with flexibility and professionalism.
- Handle sensitive information with confidentiality, maintaining compliance through signing appropriate nondisclosure agreements.
About you:
- Advanced proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP, and complex formulas.
- Strong skills in Microsoft Office applications and experience with CRM systems.
- Excellent analytical, reporting, and data interpretation skills.
- Confidence in conducting research via online platforms such as Companies House, LinkedIn, and industry publications.
- Exceptional attention to detail and organisational ability, with a proactive approach to work.
- Interest in understanding how organisations operate and spotting patterns within data.
- Ability to manage multiple priorities efficiently and think ahead to identify opportunities.
- Strong communication skills, both written and verbal, with a collaborative attitude.
- Curious, driven, and committed to continuous improvement of processes and systems.
- Ownership of responsibilities with a dependable, accountable manner.
What’s on offer:
- A salary range of £30,000 - £35,000 per annum.
- Standard working hours of 37.5 hours per week (Monday to Friday).
- Generous holiday entitlement of 25 days plus Bank Holidays.
- Convenient free parking.
- Complementary Tea & Coffee throughout the day.
- Additional benefits designed to support your well-being and professional development, with a friendly and supportive team environment.