This Part-time Sales Support Administrator role offers an engaging opportunity within a reputable organisation dedicated to delivering exceptional service. The position involves supporting the sales team and maintaining smooth customer interactions from initial enquiry to aftersales, ensuring a seamless experience. Benefits include a supportive team environment, ongoing training, and a commitment to work-life balance through part-time hours. It’s ideal for someone personable, organised, and proactive seeking a meaningful administrative role with scope for growth.
Key responsibilities:
- Provide comprehensive administrative support to the sales team to ensure efficient workflow.
- Manage and coordinate diaries, appointments, and follow-up activities for the sales team.
- Handle incoming customer enquiries via telephone and email promptly and professionally.
- Accurately process sales orders, quotations, and related documentation.
- Maintain and update customer records and databases to ensure data integrity.
- Liaise daily with suppliers and couriers about orders, deliveries, and stock statuses.
- Manage aftersales enquiries, resolving issues such as missing items, damaged goods, and delivery discrepancies.
- Investigate and resolve customer service issues, maintaining positive relationships.
- Proactively monitor order progress and communicate updates to customers.
- Support the wider team with general office administration and customer service tasks.
About you:
- Previous administration experience is essential to succeed in this role.
- A personable approach, with strong relationship-building skills with customers and colleagues.
- Confident and professional communicator across all levels.
- A resilient character capable of taking ownership and resolving issues independently.
- Highly organised, with an excellent eye for detail and accuracy.
- Ability to prioritise a varied workload effectively, working well under minimal supervision.
- Strong IT skills, particularly in Microsoft Outlook, Word, and Excel.
- Experience in sales support, customer service, or order processing will be advantageous.
What’s on offer:
- Part-time hours supporting a healthy work-life balance.
- A friendly, supportive team environment within modern offices.
- The chance to grow within a reputable, values-driven organisation.
- Ongoing training and development opportunities.
- Competitive salary package commensurate with experience.