An engaging opportunity has arisen for a Residential Services Associate within a well-established property organisation dedicated to delivering outstanding living experiences for residents.
This role offers the chance to work in a friendly, supportive environment with an emphasis on excellent customer care, operational excellence, and community engagement. Benefits include competitive salary, a supportive team structure, and opportunities for professional growth, making it a rewarding step for those with customer service experience looking to develop their career in property services.
Key responsibilities:
- Provide excellent front-line customer service, including meet & greet, reception, parcel handling, and assisting with resident inquiries in person, over the phone, and in writing.
- Coordinate the seamless move-in and move-out processes, including property inspections and ensuring a positive experience for new and departing residents.
- Manage day-to-day tenant queries and complaints, providing effective resolution or escalating issues as needed.
- Assist with operational tasks such as managing amenity bookings, liaising with contractors, and scheduling maintenance work.
- Support the delivery of high-quality services, including amenity management, tenancy administration, and property inspections.
- Organise and support resident engagement events, promoting community involvement and feedback collection.
- Assist with budget monitoring and administrative reporting using relevant software systems.
- Conduct regular building walks to ensure cleanliness and safety standards are maintained, and respond to out-of-hours emergency calls when necessary.
- Ensure health and safety compliance and contribute to policy development and review.
About you:
- Previous experience in customer service, hospitality, property management, or a related field.
- Strong communication skills, both written and verbal, with a friendly and professional approach.
- Experience working with the public in roles involving customer engagement and problem resolution.
- Knowledge of health and safety practices related to building or property management.
- Ability to work collaboratively within a team and foster positive relationships with residents and external partners.
- Proactive, resilient, and solution-oriented, with a passion for delivering excellent service.
- Organised, with the ability to manage multiple tasks and deadlines effectively.
- Relevant qualifications in property or customer service are desirable but not essential.
What’s on offer:
- Full-time permanent contract with a supportive and friendly working environment.
- Opportunities for ongoing professional development and career progression.
-