This Residential Services Associate role offers a rewarding opportunity to be a key member of a dedicated front-of-house team within a reputable property management organisation.
The position focuses on delivering exceptional customer service, maintaining communal areas, and fostering resident engagement, ensuring a positive living environment. Benefits include a competitive salary of £28,000, a supportive team environment, and a chance to develop expertise in property management and customer relations.
Key responsibilities:
- Provide excellent customer service through meet & greet, reception duties, parcel handling, inspections, and viewings.
- Ensure smooth resident move-in and move-out processes, including property checks and coordination.
- Handle daily resident enquiries and resolve complaints efficiently, escalating issues when necessary.
- Manage front and back of house operations, including amenity space management, voids, tenancy, and income management.
- Coordinate bookings for communal spaces and maintenance services, liaising with contractors and scheduling works.
- Assist in the onboarding of new tenants from offer acceptance through to settling in.
- Host and attend resident events, ensuring effective marketing and smooth execution.
- Monitor and manage budgets related to resident services, ensuring expenditure stays within targets.
- Prepare shift handover reports, log visitors and parcels, and support general administrative tasks.
- Respond to emergencies outside of office hours in the absence of the manager.
- Participate in site inspections, maintain health & safety standards, and contribute to continuous improvement initiatives.
About you:
- Previous experience in customer service, hospitality, or property management environments.
- Strong communication and interpersonal skills with a professional and approachable manner.
- Organised, with the ability to juggle multiple tasks efficiently and effectively.
- Knowledge of health & safety legislation relevant to property or site management.
- Ability to build positive relationships with residents, colleagues, and external partners.
- Well-presented, with a positive attitude and a resilient approach to challenges.
- Experience in hosting or organising events is desirable.
- Prior experience working with targeted objectives or KPIs.
- Possession of relevant qualifications in property or customer service would be advantageous.
What’s on offer:
- Salary of £28,000 per annum
- Supportive working environment embedded with community values.
- Opportunity to contribute to and develop within a reputable property management organisation.
- Training and development opportunities to enhance customer service and operational skills.
- Great benefits